Testimonials

"The Service provided by the carers is exceptional. It is clear that they have been trained to a high standard.
They have a very positive and caring attiitude to caring for me.
The office has always been very responsive to any issues reported or which needs follow up."

"I have been cared for by Rachel Cares for almost two years. They are not only wonderful carers but also I consider them my friends!"

"I think you’re all marvellous looking after my mother as you do. Over and above what anyone could expect."

"The standard of care is first class. Carers are polite and courteous.
Any needs or queries are dealt with efficiently by Rachel Cares management. Highly recommend their Care service"

“Brilliant with my father, totally recommend..”

"Carers always kind, respectful to mums needs. Daughter can always talk to carers. Thank you."

"All members of staff are pleasant, helpful, polite, friendly, considerate in all aspects"

"The carers are friendly, reliable, professional and very thorouh in all they do. Lovely people who really care."

"We stumbled upon Rachel Cares back in May last year, my dear mum had taken a downward spiral rather quickly and as my Dad
is bedbound we needed assistance immediately
Rachel sent someone out to register us and we were up and running in no time. I called Rachel several times at very short notice
and each time she fulfilled our wishes
On one occasion when mum was taken to hospital a member of Rachel cares stayed with my Dad for a considerable amount of hours.
Just amazing support"

"All the carers that visit mum are very caring and kind and have built a good rapport with Mum which makes her feel at ease
She always looks forward to their visits. As a family member it is comforting for me to know that Mum is in good hands and looks forward to their visits
Rachel Cares provides far superior service tho the previous care agency that we utlised.
All staff arrive on time and stay with mum for their dedicated slot which provides reassurance for Mum and close family members
The carers have become her new best friends"

"We are so very glad we contacted Rachel Cares to help look after our dad. All the staff are extremely kind, caring and dedicated, and treated dad with the greatest dignity and respect during the time they spent with him. They looked after him for the last 14 months or so of his life, and their visits really brightened his day. His needs increased as the months went by, but the carers met them with great compassion, gentleness, kindness and patience, and made his life so much easier. They were always there whenever we needed any advice, and were available to help us whenever we asked. We will be forever grateful to them for all they did for our dad, and for us. We know that you could not find a more caring, professional team of people, and would tell anyone looking for care for a relative that they would be in the safest of hands with Rachel Cares."

"I am so pleased with the care my mum receives. It is Outstanding and my mum is very happy with her care"

"Would highly recommend. The care service is excellent. Nothing is too much trouble. We are very happy with the care we receive"

"Rachel Cares are a professional company who allow my father to keep his independence and stay at home. As his Parkinson’s has progressed so has the package of care. The carers we deal with on a daily basis are a credit to the business. They have taken the time to get to know my father and his interests, they ask him about his grandchildren, even learning their names.
The manager is always available at the end of the phone if we need changes, additional care or advice. I would 100% recommend Rachel Cares, so much so that I already have and my neighbour is now using them."

"First class organisation and care. Reliable support to nth degree (full commitment) and very likeable team."

"Amazing company who are fabulous with my father."

"Rachel cares have supported and cared for mum for many years, during which mums diagnosis and care plan have constantly changed.
The Carers have listened and actioned everything professionally and in an extremely caring way
They have supported our family through challenging times, making suggestions, guiding us and making us feel valued and part of their team
Respect for mums dignity and happiness is always a priority
In emergency situations they have all been truly professional and calm regarding the situation and know exactly what to do.
We have had many of these situations and it is reassuring to have such dedicated staff along the way
We have lost mum recently and they were with us right until the end helping, caring ,supportive and guiding.
Mums dearest wish was to remain at home, and we would never have been able to do that without them.
We were treated as individuals, everyone knew mum, what she liked and disliked. We felt valued not just a number on the call list
but part of a bigger family. Thank you."

"The service is excellent, my husband and myself are seen as a couple not two separate issues.
On the occassions that I have asked for a change in schedule Rachel has managed to accommodate us, so the flexibility is there to overcome any surprise changes
The carers are punctual, friendly, kind and considerate. They reemebr key points about my famiy and things we are doing, so become a caring friend.
I am so grateful that the carers are willing toi come and drive my car which has my wheelchair hoist in. I can't recommend them enough
Thank you all for all you do for myself and my husband."

"Well done to the Manager and her team my mother is feeling much better every day since you guys have done your magic. She looks forward to you calling to look after her. If there is anybody out there who is unsure about the way these guys care for the elderly, trust me after a little while you can relax and not worry about a thing we are well happy with your care. 100% thank you!"

“What an exceptional service Rachel Cares Ltd offer and provide! I highly recommend them, as Rachel and her team are superb in what they do! All carers are patient, friendly, kind, gentle and professional. I really don’t know how we would have coped without their initial help! My mother looked forward to their visits and was greatly supported with their wonderful care and reassurance! Thank you to each and every one of you!”

“I can highly recommend, wouldn’t want anyone else but the team from Rachel Cares Ltd. They are all amazing with my father."