Testimonials

"Would highly recommend. The care service is excellent. Nothing is too much trouble. We are very happy with the care we receive"

"With no exception, all are respectful and polite and we have pleasant conversations"

"When looking for a care agency for my mother, Rachel Cares were highly recommended, I have not been disappointed. Without exception, all the carers are friendly, efficient and treat mum with respect and so professional when mum will not comply with their requests. I could not ask for more. In addition, the carers are also concerned for my wellbeing and ensure I am coping with the situation I find myself in. Thank you"

"The standard of care is first class. Carers are polite and courteous.
Any needs or queries are dealt with efficiently by Rachel Cares management. Highly recommend their Care service"

"The service is excellent, my husband and myself are seen as a couple not two separate issues. On the occasions that I have asked for a change in schedule Rachel has managed to accommodate us, so the flexibility is there to overcome any surprise changes. The carers are punctual, friendly, kind and considerate. They remember key points about my family and things we are doing, so become a caring friend... I can't recommend them enough. Thank you all for all you do for myself and my husband."

"The service is excellent, They are very helpful and have made a difference to me"

"The carers are friendly, reliable, professional and very thorough in all they do. Lovely people who really care."

"The Service provided by the carers is exceptional. It is clear that they have been trained to a high standard. They have a very positive and caring attitude to caring for me. The office has always been very responsive to any issues reported or which needs follow up."

"Rachel sent someone out to register us and we were up and running in no time. I called Rachel several times at very short notice and each time she fulfilled our wishes. On one occasion when mum was taken to hospital a member of Rachel cares stayed with my Dad for a considerable amount of hours. Just amazing support"

"Rachel cares have supported and cared for mum for many years, during which mums diagnosis and care plan have constantly changed. The Carers have listened and actioned everything professionally and in an extremely caring way. They have supported our family through challenging times, making suggestions, guiding us and making us feel valued and part of their team. Respect for mums dignity and happiness is always a priority. In emergency situations they have all been truly professional and calm regarding the situation and know exactly what to do. We have had many of these situations and it is reassuring to have such dedicated staff along the way. We have lost mum recently and they were with us right until the end helping, caring ,supportive and guiding. Mums dearest wish was to remain at home, and we would never have been able to do that without them. We were treated as individuals, everyone knew mum, what she liked and disliked. We felt valued not just a number on the call list but part of a bigger family. Thank you."

"Rachel Cares are always open for suggestions. They are flexible. They are always prepared to help the family if they are not available for appointments. Staff are friendly and engaging"

"It is an excellent service"

"I have been cared for by Rachel Cares for almost two years. They are not only wonderful carers but also I consider them my friends!"

"I am so pleased with the care my mum receives. It is Outstanding and my mum is very happy with her care"

"First class organisation and care. Reliable support to nth degree (full commitment) and very likeable team."

"Carers always kind, respectful to mums needs. Daughter can always talk to carers. Thank you."

"Am impressed with how observant my regular carers are concerning any health problems and all of them ask how I am on arriving. With no exception, all are respectful and polite and we have pleasant conversations. All carers are very nicely dressed and have a very presentable appearance"

"All the carers that visit mum are very caring and kind and have built a good rapport with Mum which makes her feel at ease
She always looks forward to their visits. As a family member it is comforting for me to know that Mum is in good hands and looks forward to their visits. Rachel Cares provides far superior service to the previous care agency that we utlised. All staff arrive on time and stay with mum for their dedicated slot which provides reassurance for Mum and close family members. The carers have become her new best friends."

"All members of staff are pleasant, helpful, polite, friendly, considerate in all aspects"

"The team has supported my father through a very difficult time with his mobility. They are not just carers; they feel like extended family members who genuinely care about his wellbeing. Nothing is ever too much trouble for them."

"We have used other agencies in the past, but the service provided here is far superior. The carers are always punctual and stay for their full allocated time, which gives the whole family such peace of mind. I cannot thank them enough for their dedication."

"The standard of care is absolutely first class. The staff are always polite, cheerful, and respectful of my mum's dignity. She actually looks forward to their visits now, which is wonderful to see."

"I am so grateful for the flexibility of the management team. Whenever we have had emergency hospital appointments or needed to change the schedule at short notice, they have handled it efficiently and professionally. It takes a huge weight off my shoulders."

"From the office staff to the daily carers, everyone is kind, compassionate, and reliable. We would never have been able to keep mum at home without their amazing support."

"During a recent emergency, the carer stayed well beyond their shift to ensure my husband was safe until family arrived. Their calmness and professionalism in a crisis were truly reassuring. I highly recommend Rachel Cares to anyone."

"All the staff are helpful, friendly, and trained to a very high standard. They notice the little things, like when my mum is having a bad day, and they take the time to chat and cheer her up. We feel completely valued as clients."

“What an exceptional service Rachel Cares Ltd offer and provide! I highly recommend them, as Rachel and her team are superb in what they do! All carers are patient, friendly, kind, gentle and professional. I really don’t know how we would have coped without their initial help! My mother looked forward to their visits and was greatly supported with their wonderful care and reassurance! Thank you to each and every one of you!”

"We are so very glad we contacted Rachel Cares to help look after our dad. All the staff are extremely kind, caring and dedicated, and treated dad with the greatest dignity and respect during the time they spent with him. They looked after him for the last 14 months or so of his life, and their visits really brightened his day. His needs increased as the months went by, but the carers met them with great compassion, gentleness, kindness and patience, and made his life so much easier. They were always there whenever we needed any advice, and were available to help us whenever we asked. We will be forever grateful to them for all they did for our dad, and for us. We know that you could not find a more caring, professional team of people, and would tell anyone looking for care for a relative that they would be in the safest of hands with Rachel Cares."

“Brilliant with my father, totally recommend..”

"Well done to the Manager and her team my mother is feeling much better every day since you guys have done your magic. She looks forward to you calling to look after her. If there is anybody out there who is unsure about the way these guys care for the elderly, trust me after a little while you can relax and not worry about a thing we are well happy with your care. 100% thank you!"