Rachel Cares Ltd
Care at Home Solutions tailored to your needs
Care Services
We provide domiciliary care in your own home. Rachel Cares Ltd offers you the option to stay at home with support tailored to meet your needs. Whether you are elderly, convalescing or disabled or just in need of a little extra assistance with tasks you find tough, our fully trained, experienced staff will be there to help. We recognise the individuality of each and every client and we work with you and your family to develop a personalised Support Plan to achieve your desired outcomes. Our Carers are fully trained in the use of mobility equipment and receive comprehensive training, supervision and support.
Personal Care
Domestic Care
Companionship
Dementia Support
End of life care
At Rachel Cares, we provide exceptional home health care services in the Porthcawl area. We care about all of our clients, and offer extensive home care services to make sure they feel as comfortable as possible in their own homes. Get in touch and speak with one of our home care representatives today!
CIW Inspection report 2026
Summary
People experience excellent well-being outcomes because care staff deliver person‑centred support that fully reflects each person’s needs, preferences, and personal choices.
The standard of care and support provided is excellent. Personal plans clearly identify people’s outcomes and offer comprehensive guidance to staff on meeting their care and support needs.
These plans are reviewed regularly to ensure they remain accurate and effective. Risks to health and well-being are appropriately assessed, monitored, and managed, creating a safe and supportive environment.
The service benefits from a skilled and dedicated team of care staff who consistently promote people’s independence and well-being, enabling people to continue to live in their own homes.
The service is underpinned by strong governance and quality assurance arrangements, supporting ongoing improvement.
The Responsible Individual (RI) maintains effective oversight of service delivery. Regular engagement with both care staff and people receiving care ensures feedback is actively sought, valued, and used to shape service development. Routine quality-of-care reviews
allow the service to monitor its performance and identify areas which can be developed.
Recruitment processes are robust, ensuring staff are suitable to work with vulnerable people. A comprehensive programme of training and professional development equips staff with the skills and knowledge required to deliver high‑quality care. Care staff report feeling supported and valued by the management team and express a strong sense of job satisfaction.
